--- type: "WebPage" title: "Responsiveness and availability: Filab’s commitment" description: "Responsiveness and availability at the heart of our customer support In industry, when deadlines tighten and quality cannot be compromised, having a responsive and available laboratory makes all the difference.Independent since 1979 and based in Dijon, Filab has built a..." resource: "https://filab.fr/en/about-us/responsiveness-and-availability-filabs-commitment/" tags: ["EN", "pll_691224932cda9"] timestamp: "2026-06-09T08:20:47Z" published: "2025-11-10T17:44:50Z" language: "en" author: "bwa" --- # Responsiveness and availability: Filab’s commitment ## Responsiveness and availability at the heart of our customer support In industry, when deadlines tighten and quality cannot be compromised, having a responsive and available laboratory makes all the difference. Independent since 1979 and based in Dijon, Filab has built a relationship of trust with industrial companies thanks to its expertise in organic chemistry, inorganic chemistry and materials characterization. Its strength lies in combining highly specialized skills with **a true culture of responsiveness** and **availability**, recognized by its clients for more than forty years. responsiveness ### A laboratory recognized for its responsiveness Quotes within 24/48 hours Filab provides a quote in **less than 48 hours**, allowing projects to get underway quickly. Urgent analysis For critical needs, the laboratory offers an **emergency package** and **fast-track services*****fast-track***. The teams are able to start testing within very short timeframes for sensitive projects. Immediate access to experts Our technical team, made up of **more than 140 employees**, is always available to discuss results, regulatory requirements or urgent matters. Highly praised responsiveness Feedback from our clients highlights the **speed of quotes** and the **efficiency of analysis**. availability ### Availability and ongoing technical support We place the emphasis on close support: A large in-house analytical facility The laboratory has **5,200 m² of equipment** and carries out **98% of services in-house**. This autonomy ensures **controlled turnaround times** and **strict quality control**. A large and accessible team With more than 100 people, the Chemistry, Materials and R&D departments are each led by **managers available to answer technical questions**, **monitor cases** or **direct clients** to the right contacts. Tailor-made support Our technical sales representatives and project managers carefully and responsively assess each request. This availability is reflected in **regular exchanges** and **personalized follow-up**, from the quote request through to the presentation of results, in direct contact with the technical teams when necessary. ## Technical expertise and service quality Responsiveness would be pointless without solid expertise. Filab combines scientific know-how and rigor: **Multiple areas of expertise** : Filab laboratory specializes in organic chemistry, mineral chemistry (inorganic chemistry), and [materials characterization](https://filab.fr/en/our-services/our-analysis-services/laboratory-material-testing.md). We offer analysis, [R&D](https://filab.fr/en/our-services/rd.md), [quality control](https://filab.fr/nos-prestations/expertise/laboratoire-analysis-controle-qualite/), [analytical development](https://filab.fr/en/our-services/our-expertise-services/analytical-development.md), and expert services.  **ISO 17025 accreditation issued by COFRAC (meeting the requirements of standard 9001)** : A guarantee of reliability, Filab is accredited [ISO 17025](https://filab.fr/en/about-us/accreditations-en.md) by COFRAC, ensuring procedures that comply with international standards and reproducible results.  [**Cutting-edge equipment**](https://filab.fr/en/our-technical-resources.md) : Filab has advanced tools such as [differential thermal analyzers (DTA)](https://filab.fr/en/our-technical-resources/differential-thermal-analysis-dta-in-the-laboratory.md), [infrared spectrometers](https://filab.fr/en/our-technical-resources/laboratory-analysis-ftir-spectroscopy.md), and many techniques ([ICP-AES](https://filab.fr/en/our-technical-resources/laboratory-analysis-icp-icp-ms-icp-aes/icp-aes-analysis-laboratory.md), [LC-MS\/MS](https://filab.fr/services/laboratoire-danalyse-par-lc-ms-ms.md), [SEM-EDX](https://filab.fr/nos-moyens-techniques/laboratoire-d-analysis-par-microscopie-electronique-a-balayage-meb-edx/), etc.).  As outsourcing of analysis becomes the norm, Filab has built a distinctive offering based on responsiveness, short analysis turnaround times, expert availability and the ability to solve complex issues. ## Transparency and customization Every project is subject to a test plan approved with you:  - **Tailor-made protocols**: Filab does not believe in a "one-size-fits-all" approach; in fact, no standard solution can meet every need. The test protocols are adapted to the requirement and approved with you. - **Regular follow-up and open communication**: Filab's philosophy is to "do what we say and say what we do," which translates into complete transparency regarding procedures, timelines, and costs. - **Budget control**: validating the analysis plan upfront allows our clients to keep their budgets under control while benefiting from reliable technical support. **Responsiveness and availability**are not just principles on display: they are built into the very core of our offering. With more than 140 experts, a unique 5,200 m² analytical facility and COFRAC ISO 17025 accreditation, Filab delivers quotes in 24/48 hours, offers urgent analysis and provides accessible technical support for a wide range of sectors (healthcare, industry, aerospace, energy, and more). **By choosing Filab, you gain a partner that turns constraints and complex challenges into fast, reliable and controlled solutions, and becomes a true extension of your company.**