---
type: "WebPage"
title: "FILAB supports you in resolving customer complaints"
description: "You want to resolve a customer complaint First of all, the problems of customer complaints can be many and varied. Indeed, the complaints made by customers are caused by one or more defects in the products they have been sold.As..."
resource: "https://filab.fr/en/our-services/rd/finding-solutions-problems/filab-supports-you-in-resolving-customer-complaints/"
tags: ["EN", "pll_62de488571b50", "Thomas ROUSSEAU"]
timestamp: "2026-01-09T14:17:25Z"
published: "2023-04-19T14:00:35Z"
language: "en"
author: "bwa"
---

# FILAB supports you in resolving customer complaints

## You want to resolve a customer complaint

First of all, the problems of customer complaints can be many and varied. Indeed, the complaints made by customers are caused by one or more defects in the products they have been sold.

As a result, customer complaints problems can be of **any type** and occur on **any type of matrix**, whether **liquid or solid**.

For example, complaint **problems may involve oxidation, precipitation, impurities, adhesion, surface condition, appearance, odour or colour change**.

The resolution of these problems requires the use of state-of-the-art equipment such as [salt spray](https://filab.fr/en/our-technical-resources/laboratory-salt-spray-corrosion-tests.md), [SEM-EDX](https://filab.fr/en/our-technical-resources/laboratory-analysis-sem-scanning-electron-microscopy.md) or [ICP (ICP-MS and ICP-AES)](https://filab.fr/en/our-technical-resources/laboratory-analysis-icp-icp-ms-icp-aes.md).

Therefore, only a **l****aboratory with state-of-the-art analytical equipment and R&D** capabilities is able to provide the necessary expertise to solve customer complaint problems.

## Thanks to FILAB, solve your customer complaint problems

The [FILAB](https://filab.fr/en/) laboratory has an [analytical facility](https://filab.fr/en/our-technical-resources.md)of 5200m² and a qualified team. It assists manufacturers from all sectors in solving customer complaint problems. Thanks to its high level of in-house expertise and tailor-made support, FILAB can offer you solutions tailored to your problems.

## our services

[Color change, how to solve the problem?](https://filab.fr/en/our-services/rd/problem-solving-related-research-and-development/change-of-color-of-a-product-how-to-solve-the-problem.md)

[Problem solving in the chemical composition of matter](https://filab.fr/en/our-services/rd/problem-solving-related-research-and-development/accompaniment-in-solving-problems-of-chemical-composition-of-matter.md)

[Solving surface condition problems](https://filab.fr/en/our-services/rd/problem-solving-related-research-and-development/support-in-solving-surface-condition-problems.md)

[Solving oxidation problems of materials and products](https://filab.fr/en/our-services/rd/problem-solving-related-research-and-development/support-in-solving-oxidation-problems-of-materials-and-products.md)

[Aspect defect resolution](https://filab.fr/en/our-services/rd/problem-solving-related-research-and-development/defect-in-appearance-products-filab-helps-you-to-solve-this-problem.md)

[Troubleshooting of manufacturing defects](https://filab.fr/en/our-services/rd/problem-solving-related-research-and-development/if-you-have-a-manufacturing-defect-problem-filab-can-help-you-solve-the-problem.md)

[Solving the problem of a precipitate observed in a formula](https://filab.fr/en/our-services/rd/finding-solutions-problems/solving-problems-of-precipitate-observed-formula.md)

[Problem of purity of a material or product](https://filab.fr/en/our-services/rd/problem-solving-related-research-and-development/solving-problem-of-purity-material-product.md)

[Solving your material adhesion problems](https://filab.fr/en/our-services/rd/problem-solving-related-research-and-development/support-in-solving-your-material-adhesion-problems.md)

[Support in solving problems with your defective parts](https://filab.fr/en/our-services/rd/finding-solutions-problems/support-solving-problems-defective-parts.md)

[Solving a product odour problem](https://filab.fr/en/our-services/rd/finding-solutions-problems/do-you-have-a-material-defect-filab-can-help-you-solve-your-problem.md)