KERGOLAB Group Privacy and Personal Data Processing Policy

The companies of the KERGOLAB CROISSANCE Group (listed in Appendix 1) (hereinafter defined as the “KERGOLAB CROISSANCE Group”) take the respect of privacy and the Protection of Personal Data very seriously and undertake to implement adequate measures to ensure the Protection of Personal Data and to process and use such Data in compliance with the applicable provisions and in particular with the European Regulation 2016/679 of 27 April 2016 (hereinafter referred to as the “General Data Protection Regulation”) and with the French law no. 78-17 of January 6, 1978, referred to as the “Data Processing and Freedoms Law”.

Person in charge of the treatment

Your Data are collected by the KERGOLAB CROISSANCE group acting in the name and on behalf of :  

  • The Company FILAB
  • The Company COVALSENS 

The Company KERGOLAB CROISSANCE is a simplified joint stock company, with capital of €56,041,043, registered with the RCS of Dijon under number 913 597 761, whose head office is located at 13 rue Pauline Kergomard, Parc Mazen Sully, BP 37460, 21074 Dijon, acting as Data Controller.

Within the meaning of Articles 24 of the General Data Protection Regulation 2016/679 of 27 April 2016, the KERGOLAB Group acts as a Data Controller.  

Identification of the data collected, purposes and use of the processed data

The KERGOLAB CROISSANCE group, in its capacity as Data Controller, is required to collect, consult, use, modify, store, transmit and delete Personal Data (hereinafter the “Data”) in the course of its commercial and contractual activities. 

In accordance with Article 4 of the General Data Protection Regulation 2016/679 of April 27, 2016, the terms “Data” or “Personal Data” refer to any information relating to an identified or identifiable natural person (hereinafter referred to as a “Data Subject”); An “identifiable natural person” is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity. 

Most of these data are collected directly from data subjects when they: 

  • Make a request for information or a quote on one of the KERGOLAB Group’s websites;
  • Place an order with the KERGOLAB CROISSANCE Group through any other medium;
  • Participate in a game or contest;
  • Contact Customer Service or an employee of one of the KERGOLAB CROISSANCE Group’s sites;
  • Write a notice/comment visible on one of the KERGOLAB CROISSANCE Group’s websites. 

Within the framework of the collection activities mentioned above, the KERGOLAB CROISSANCE Group collects the following data:  

  • Identity data (name, first name), 
  • Contact data,
  • Billing and payment data,  
    Details of the services subscribed to,
  • The history of the contractual relationship,
  • A copy of the correspondence of the persons with the Customer Relations Department,
  • If applicable, responses to surveys and questionnaires and comments/opinionsTechnical information related to navigation (e.g. IP address). 

In order to better understand the data processing carried out by the KERGOLAB CROISSANCE Group, we inform the persons concerned that the KERGOLAB CROISSANCE Group may process their data for the following purposes   

The carrying out of processing relating to the management of:   

  • Contracts and customer accounts 
  • Orders and their deliveries 
  • Invoicing and collection  

The realization of treatments relating to the management of the customer relationship:  

  • The management of people’s opinions on products, services or contents,
  • The follow-up of the customer relationship such as the realization of satisfaction surveys,
  • The selection of customers and users for loyalty actions. 

The realization of treatments relating to the commercial prospecting and in particular:  

  • The selection of persons to carry out prospecting actions; 
  • The organization of any promotional operation.  

The realization of treatment relating to the management of the complaints:  

  • The management of complaints and after-sales service, 
  • The treatment of the requests of right of access, of correction, of opposition, of deletion,
  • The management of disputes. 

The realization of treatments relating to the piloting of the commercial activity:  

  • The selection of persons to carry out studies and/or surveys,
  • The elaboration of commercial statistics. 

The processing implemented by the KERGOLAB CROISSANCE Group is based on :   

  • The execution of the contract for the processing related to the management of contracts, orders, invoicing and the customer/user relationship of the KERGOLAB CROISSANCE Group services,
  • Consent for commercial prospecting aimed at non-customers,
  • Compliance with a legal obligation for processing related to taxation, for example. 

Data Hosting

The Personal Data collected and processed by the KERGOLAB CROISSANCE Group are hosted in France, on servers with all the required guarantees in terms of security, integrity and continuity of access.

Destination of the collected Data

The data collected may also be transmitted, in the form of a pseudonymized code, to Google Ads.

The data collected may be transmitted to all companies of the KERGOLAB CROISSANCE Group.

The data collected may be processed outside the European Union. In this case, the KERGOLAB CROISSANCE Group undertakes to take the necessary measures with its subcontractors and partners to guarantee an adequate level of protection of your data in full compliance with the applicable regulations.

Duration of data retention

The data is kept for a period of time adapted to the purposes of the processing and in accordance with the legislation and regulations in force.

Customer data is kept during the contractual relationship, and may be kept after the contractual relationship has ended in order to comply with commercial, accounting or tax obligations, for a maximum of five (5) years.

– The data of prospective customers who are natural persons may be kept for up to five (5) years after the last contact from the prospective customer.

– The data of a candidate who applied to the companies of the KERGOLAB CROISSANCE group who is not selected will be kept for a period of two (2) years by the human resources department, or a shorter period if the candidate requests its erasure;

– Personal data used for an administrative interest for the organization (example: management of possible litigation, etc.) or which must be kept to meet a legal obligation such as billing data are kept for ten (10) years. from the termination of the commercial relationship, in application of the Commercial Code.

Exercise of rights

In accordance with the General Data Protection Regulation 2016/679 of April 27, 2016, each person has the right to access, rectify, erase and port their Personal Data, and the right to limit and oppose the processing of such data.  

These rights can be exercised by contacting us at the following address   


KERGOLAB CROISSANCE – 13 rue Pauline Kergomard, Parc Mazen Sully, BP 37460, 21074 Dijon


Individuals also have the right to file a complaint with the CNIL.   

In addition, and since the law n°2016-1321 of October 7, 2016, people who so wish, have the possibility to organize the fate of their data after their death. For more information on the subject: 

KERGOLAB CROISSANCE Group Cookie Management Policy


For the sake of simplicity and understanding of this information page, the following terms have been defined as follows:  

“Cookie(s)”: is a text file placed on your hard drive by the server of the Site you are visiting. It usually contains the name of the server that placed it, a unique identifier and an expiration date. Its purpose is to collect information relating to your browsing in order to offer you services adapted to your terminal (computer, mobile, or tablet). 

“Data controller”: “is, unless expressly designated by the legislative or regulatory provisions relating to this processing, the person, public authority, service or organization that determines its purposes and means. In practice and in general, it is the legal entity embodied by its legal representative “1. The data controller is the KERGOLAB CROISSANCE Group. 

Use of cookies by the KERGOLAB CROISSANCE Group

Functional cookies

Functional cookies are essential to the operation of the KERGOLAB CROISSANCE Group sites and to the navigation of users on these sites. They allow people to use the main features of the sites and to secure their connection.

More specifically, the session cookie used is the CAKEPHP cookie.

These cookies have a very short lifetime, while the session remains active. 

Without these cookies, users will not be able to use the sites normally and it is therefore not recommended to prevent their use or to delete them.  

Technical performance cookies  

Technical performance cookies allow KERGOLAB CROISSANCE Group to monitor the technical performance of its sites, to detect problems in order to minimize inconvenience to the User, to enable and support security features, and to help detect malicious activity and violations of these terms and conditions. 

Technical performance cookies are limited to thirteen months.

Refusing the implementation of such cookies or deleting them does not affect the navigation of persons on the sites, but it may prevent the KERGOLAB CROISSANCE Group from ensuring the improvement of the quality of services offered to visitors of its sites.  

Audience measurement cookies 

The cookies for audience measurement and statistics allow the Data Controller to know the use and performance of the sites, to establish statistics, volumes of attendance and use of various elements (content visited, path …) to improve the interest and ergonomics of the services offered (pages or sections most often consulted, the articles most read …). These cookies are also used to measure the traffic of consultation of the website.  

For some of these cookies, the IP address, the only data linked to the identification of visitors to the Sites in this context, is anonymized with the deletion of the last byte.  

The lifetime of audience measurement cookies is limited to thirteen months.  

The fact of refusing the implementation of such cookies or of deleting them has no impact on the navigation of persons on the sites, but is likely to prevent the KERGOLAB CROISSANCE Group from ensuring the improvement of the quality of services offered to visitors to its sites.  

Sharing cookies (social networks)

KERGOLAB CROISSANCEGroup sites may include social network buttons or modules, such as Linkedin and Twitter, that allow visitors to share content from KERGOLAB CROISSANCE Group sites with others or to let others know how you view or feel about content on our site.

When visitors use these sharing buttons, a third-party cookie from the social network is set.  If visitors are logged into the social network while browsing the Sites, the sharing buttons link the content they view to their user account. 

Visitors are invited to consult the privacy policies of these social networks in order to learn about the purposes of use, including advertising, of the browsing information that they may collect through these application buttons, and the life span of the associated cookies.  




13 rue Pauline Kergomard, Parc Mazen Sully, BP 37460, 21074 Dijon

Tel : 03 80 52 32 05 

SAS with a capital of 11 516 500 €.

Siren 851 568 055 – RCS Dijon

Siret 851 568 055 00020 

APE code: 6420Z

  • FILAB Company

Head office: FILAB

13 rue Pauline Kergomard, Parc Mazen Sully, BP 37460, 21074 Dijon

Tel : 03 80 52 32 05 

SAS with a capital of 135 000 €.

Siren 491 631 891- RCS Dijon

Siret : 7491 631 891 00026

Code APE : 7120B

  • Company COVALSENS

Head office : COVALSENS

13 rue Pauline Kergomard, Parc Mazen Sully, BP 37460, 21074 Dijon

Tel : 03 80 52 32 05 

SAS with a capital of 50 000 €.

Siren : 830 554 051 – RCS Dijon

Siret : 830 554 051 00011

APE code : 2651B


Update date: 2024/04/09

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