KERGOLAB Group Privacy and Personal Data Processing Policy

The KERGOLAB CROISSANCE group, in its capacity as Data Controller, is required to collect, consult, use, modify, store, transmit and delete Personal Data (hereinafter the “Data”) in the course of its commercial and contractual activities. 

In accordance with Article 4 of the General Data Protection Regulation 2016/679 of April 27, 2016, the terms “Data” or “Personal Data” refer to any information relating to an identified or identifiable natural person (hereinafter referred to as a “Data Subject”); An “identifiable natural person” is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity. 

Most of these data are collected directly from data subjects when they: 

• Make a request for information or a quote on one of the KERGOLAB Group’s websites;
• Place an order with the KERGOLAB CROISSANCE Group through any other medium;
• Participate in a game or contest;
• Contact Customer Service or an employee of one of the KERGOLAB CROISSANCE Group’s sites;
• Write a notice/comment visible on one of the KERGOLAB CROISSANCE Group’s websites. 

Within the framework of the collection activities mentioned above, the KERGOLAB CROISSANCE Group collects the following data:  

• Identity data (name, first name), 
• Contact data,
• Billing and payment data,  
  Details of the services subscribed to,
• The history of the contractual relationship,
• A copy of the correspondence of the persons with the Customer Relations Department,
• If applicable, responses to surveys and questionnaires and comments/opinionsTechnical information related to navigation (e.g. IP address). 

In order to better understand the data processing carried out by the KERGOLAB CROISSANCE Group, we inform the persons concerned that the KERGOLAB CROISSANCE Group may process their data for the following purposes   

The carrying out of processing relating to the management of:   

• Contracts and customer accounts 
• Orders and their deliveries 
• Invoicing and collection  

The realization of treatments relating to the management of the customer relationship:  

• The management of people’s opinions on products, services or contents,
• The follow-up of the customer relationship such as the realization of satisfaction surveys,
• The selection of customers and users for loyalty actions. 

The realization of treatments relating to the commercial prospecting and in particular:  

• The selection of persons to carry out prospecting actions; 
• The organization of any promotional operation.  

The realization of treatment relating to the management of the complaints:  

• The management of complaints and after-sales service, 
• The treatment of the requests of right of access, of correction, of opposition, of deletion,
• The management of disputes. 

The realization of treatments relating to the piloting of the commercial activity:  

• The selection of persons to carry out studies and/or surveys,
• The elaboration of commercial statistics. 

The processing implemented by the KERGOLAB CROISSANCE Group is based on :   

• The execution of the contract for the processing related to the management of contracts, orders, invoicing and the customer/user relationship of the KERGOLAB CROISSANCE Group services,
• Consent for commercial prospecting aimed at non-customers,
• Compliance with a legal obligation for processing related to taxation, for example.