Responsiveness and availability at the heart of our customer support
In industry, when deadlines are tight and quality cannot be compromised, having a responsive and available laboratory makes all the difference.
Independent since 1979 and based in Dijon, Filab has built strong relationships of trust with manufacturers thanks to its expertise in organic chemistry, inorganic chemistry, and materials characterization. Our strength lies in combining cutting-edge skills with a true culture of responsiveness and availability—qualities recognized by our clients for over forty years.
A laboratory recognized for its responsiveness
Filab delivers quotes in less than 48 hours, allowing projects to be launched quickly.
For critical needs, we provide emergency packages, enabling our teams to begin testing within very short timeframes.
Our technical team of over 130 employees is always available to discuss results, regulatory requirements, or urgent situations.
Feedback consistently highlights the speed of our quotes and the efficiency of our analysis.
Availability and ongoing technical support
With 5,200 m² of facilities, Filab performs 98% of analysis internally. This autonomy ensures controlled deadlines and rigorous quality monitoring.
With more than 100 specialists, our Chemistry, Materials, and R&D departments are each led by managers available to answer technical questions, follow up on projects, or direct clients to the right experts.
Our technical sales representatives and project managers handle each request with rigor and responsiveness, ensuring regular communication and personalized follow-up—from the initial quote to the delivery of results, with direct access to technical teams when needed.
Technical expertise and quality of service
Responsiveness alone would be meaningless without solid expertise. Filab combines scientific know-how with strict rigor:
Multiple fields of expertise: organic chemistry, inorganic chemistry, and materials characterization. Our services include analysis, expertise, R&D, quality control and analytical development.
ISO 17025 accreditation (aligned with ISO 9001 requirements): a guarantee of reliability, ensuring internationally recognized procedures and reproducible results.
State-of-the-art equipment: we use advanced technologies such as differential thermal analyzers (DTA), infrared spectrometers, ICP-AES, LC-MS/MS, SEM-EDX, and more.
In an era where outsourcing of analysis has become the norm, Filab stands out with a distinctive offering based on responsiveness, short lead times, expert availability, and the ability to solve complex challenges.
Transparency and customization
Every project is built on a validated testing plan:
- Tailor-made protocols: We do not believe in one-size-fits-all solutions. Each testing protocol is designed to meet your specific needs and validated with you.
- Open communication and regular follow-up: Guided by the principle “we do what we say, and we say what we do,” we ensure complete transparency on procedures, deadlines, and costs.
- Budget control: Validating the analysis plan upfront enables clients to keep control of their budgets while benefiting from reliable technical support.
Responsiveness and availability are not just promises—they are at the core of our services.
With more than 140 experts, a unique 5,200 m² analytical facility, and ISO 17025 accreditation, Filab provides quotes within 24–48 hours, delivers urgent analyses, and ensures accessible technical support for diverse sectors including healthcare, industry, aerospace, and energy.
By choosing Filab, you gain a partner who transforms complex constraints into fast, reliable, and controlled solutions—becoming a true extension of your business.