You want to resolve a customer complaint
First of all, the problems of customer complaints can be many and varied. Indeed, the complaints made by customers are caused by one or more defects in the products they have been sold.
As a result, customer complaints problems can be of any type and occur on any type of matrix, whether liquid or solid.
For example, complaint problems may involve oxidation, precipitation, impurities, adhesion, surface condition, appearance, odour or colour change.
The resolution of these problems requires the use of state-of-the-art equipment such as salt spray, SEM-EDX or ICP (ICP-MS and ICP-AES).
Therefore, only a laboratory with state-of-the-art analytical equipment and R&D capabilities is able to provide the necessary expertise to solve customer complaint problems.
Thanks to FILAB, solve your customer complaint problems
The FILAB laboratory has an analytical park of 2100m² and a qualified team. It assists manufacturers from all sectors in solving customer complaint problems. Thanks to its high level of in-house expertise and tailor-made support, FILAB can offer you solutions tailored to your problems.
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