Responsiveness and availability at the heart of our customer support
In industry, when deadlines tighten and quality cannot be compromised, having a responsive and available laboratory makes all the difference.
Independent since 1979 and based in Dijon, Filab has built a relationship of trust with industrial companies thanks to its expertise in organic chemistry, inorganic chemistry and materials characterization. Its strength lies in combining highly specialized skills with a true culture of responsiveness and availability, recognized by its clients for more than forty years.
A laboratory recognized for its responsiveness
Filab provides a quote in less than 48 hours, allowing projects to get underway quickly.
Our technical team, made up of more than 140 employees, is always available to discuss results, regulatory requirements or urgent matters.
Feedback from our clients highlights the speed of quotes and the efficiency of analysis.
Availability and ongoing technical support
With more than 100 people, the Chemistry, Materials and R&D departments are each led by managers available to answer technical questions, monitor cases or direct clients to the right contacts.
Our technical sales representatives and project managers carefully and responsively assess each request. This availability is reflected in regular exchanges and personalized follow-up, from the quote request through to the presentation of results, in direct contact with the technical teams when necessary.
Technical expertise and service quality
Multiple areas of expertise : Filab laboratory specializes in organic chemistry, mineral chemistry (inorganic chemistry), and materials characterization. We offer analysis, R&D, quality control, analytical development, and expert services.
ISO 17025 accreditation issued by COFRAC (meeting the requirements of standard 9001) : A guarantee of reliability, Filab is accredited ISO 17025 by COFRAC, ensuring procedures that comply with international standards and reproducible results.
Cutting-edge equipment : Filab has advanced tools such as differential thermal analyzers (DTA), infrared spectrometers, and many techniques (ICP-AES, LC-MS\/MS, SEM-EDX, etc.).
Transparency and customization
Every project is subject to a test plan approved with you:
- Tailor-made protocols: Filab does not believe in a "one-size-fits-all" approach; in fact, no standard solution can meet every need. The test protocols are adapted to the requirement and approved with you.
- Regular follow-up and open communication: Filab's philosophy is to "do what we say and say what we do," which translates into complete transparency regarding procedures, timelines, and costs.
- Budget control: validating the analysis plan upfront allows our clients to keep their budgets under control while benefiting from reliable technical support.
Responsiveness and availability are not just principles on display: they are built into the very core of our offering.
With more than 140 experts, a unique 5,200 m² analytical facility and COFRAC ISO 17025 accreditation, Filab delivers quotes in 24/48 hours, offers urgent analysis and provides accessible technical support for a wide range of sectors (healthcare, industry, aerospace, energy, and more).
By choosing Filab, you gain a partner that turns constraints and complex challenges into fast, reliable and controlled solutions, and becomes a true extension of your company.