Would you like to resolve a customer complaint issue?
NOUVEAUTÉ - L'expertise Conseil FILAB évolue :
Les prestations d'audit, de recherche appliquée et d'accompagnement R&D sont désormais regroupées au sein de FILAB Genium, notre cabinet de conseil scientifique spécialisé.
Transformez vos défis techniques et défaillances en solutions industrielles applicables avec l'appui de nos experts.
First of all, customer complaint issues can be multiple and varied. In fact, customer complaints are caused by one or more defects in the products sold to them.
As a result, customer complaint issues can be of any kind and affect all types of matrices, whether liquid or solid.
They may therefore involve oxidation, the formation of precipitates, impurities, adhesion, surface condition, appearance defects, odour or colour changes.
Resolving these issues requires the use of cutting-edge equipment such as salt spray testing, SEM-EDX or ICP (ICP-MS and ICP-AES).
Consequently, only a laboratory equipped with a cutting-edge analytical platform and R&D capabilities can implement the expertise required to resolve customer complaint issues.
Resolve your customer complaint issues with FILAB
The FILAB laboratory has a 5200 m² analytical platform and a qualified team. It supports manufacturers in all industries with the resolution of customer complaint issues. Drawing on high-level in-house expertise and tailored support, FILAB offers solutions adapted to your specific challenges.
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